Returns & Refunds Policy
We want you to be happy with your purchase. This policy outlines your rights under Bermuda law and our own terms.
Physical goods (purchase or rental)
- Change of mind: Return within 14 days for a credit. Items must be unused, in original packaging.
- Restocking fee: 25% of item cost applies to change-of-mind returns.
- Final sale: Clearance/sale items are not returnable (unless defective).
- Defects/misdescription: We will repair, replace, or refund at no cost.
Services (design & event)
- Deposits are stated in your quote.
- Services are non-refundable once work begins.
- Cancellation before work starts may qualify for partial refund (minus costs).
Digital products
- Refunds only if file is defective or cannot be accessed.
- Non-refundable once downloaded or activated.
Subscriptions
- Subscriptions are billed annually.
- You may cancel at the end of your annual term.
- No prorated refunds for early cancellation.
Return shipping
- Customer pays for change-of-mind returns.
- Class Act Designs covers defective/misdescribed returns.
Process
- Email classactdesigns@logic.bm with order number + reason.
- We’ll confirm eligibility and send return instructions.
- Refunds processed within 7 business days after approval/receipt.